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Hardwick & Sons
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    QUALITY TOOLS

    Hardwick & Sons is pleased to offer quality & unique tools from around the world for people who desire special & well-crafted tools. Tools that are made to last.

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    Woodworking

    From beautifully hand-crafted carving knives to unique Japanese saws, discover distinctive & special tools made for the serious woodworker.

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    STREAMLINED-DESIGN & POWER

    State of the art power tools ~ Authorized Festool & Fein dealer.

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    GARDEN VARIETY

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    files/apmenuitem_ihtml_7.webp

    MORE TO EXPLORE

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    HARD-TO-FIND

    Items you can't get anywhere else.

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  • Return Policy

CUSTOMER SERVICE

Privacy Policy Shipping policy Return policy Faq's

Returns & Exchanges

The staff at Hardwick & Sons strives to provide you with an enjoyable shopping experience by committing to a diverse & plentiful product line & excellent customer service. We understand that in various circumstances, you may wish to return an item. The following information describes our online return policy. Placement of an order is an agreement to abide by this policy.

Return Policy

If the item is un-used, has its original packaging & accessories, & is in re-saleable condition, Hardwick & Sons will issue a refund within 45 days of purchase. A 15% restocking fee will be deducted from the refund. We do not accept returns after 45 days of shipment of your initial order, with the exception of manufacturer’s defects (See manufacturer defects below). We only process returns on those items that have been purchased directly from our website. Return shipping costs are the buyer's responsibility. The original shipping charge (if any) is not refunded when returning items.

Hardwick’s reserves the right to refuse returns & deny refunds for those items that have been misused or abused by the customer & we will not replace items that have experienced wear & tear by the customer. Returns that have been damaged while in transit due to improper packing by the customer will be the customer’s responsibility & will not be refunded. 

Manufacturer’s Defects

In unusual circumstances, a product may contain a manufacturer’s defect. We apologize for this inconvenience. After inspecting the item & verifying the defect, we will gladly replace the item or issue a full refund within six months of shipment of your initial order.

Power Tools

Our return policy does not guarantee power tools, which are subject to the manufacturer’s warranties, etc. Returns of these products require pre-approval from Hardwick & Sons, & will be attended to on a case-by-case basis. A returned power tool may be subject to a 5% restocking fee per power tool if approved. Customer pays return shipping charges.

Refunds

Upon receipt of your return, Hardwick & Sons will determine the nature of your refund. If your return meets the standards described in the above policy. we will gladly issue you a refund. 

Please note that Hardwick & Sons will not charge for the shipping label fee to return item(s) in the following cases:

  • The order resulted in an error made by Hardwick & Sons
  • The item contained a manufacturer’s defect
  • The initial order was damaged in transit due to improper packing by Hardwick & Sons

How To Return Item(s)

  1. Please send us an email at service@ehardwicks.com & let us know which item(s) you would like to return & why. Do not return a item to us without authorization.

  2. After reviewing your request, we will send you confirmation if the items are acceptable for return.

  3. Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.

  4. Affix a label/ Write on the front of the box our return address which is: Hardwick and Sons, Inc. 3820 E Mullan Ave Post Falls, ID 83854.

  5. Depending on your return label, take the package to a UPS shipping location or your local post office.

  6. Do not return any item(s) to us without authorization

  7. Once we receive your package, we will contact you via email with further information regarding your refund.

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CUSTOMER SERVICE

  • Privacy Policy
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  • FAQ's

CONTACT

service@ehardwicks.com

LOCATION

3820 E Mullan Ave

Post Falls, ID 83854

(Brick & Mortar

Store Opening

2025)

ONLINE STORE HOURS

9-5 M-F

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